General Terms and Conditions
General Terms and Conditions (GTC) These General Terms and Conditions contain the terms and conditions of use of the online product sales service available in the www.albakomfort.hu web store (hereinafter referred to as: Store) by registered and unregistered users (hereinafter referred to as: Customer).
The Store is accessible on the Internet under the URL www.albakomfort.hu. The current and saveable version of the General Terms and Conditions can be downloaded from the link www.albakomfort.hu/download/albakomfort_aszf.pdf. The contract is not subject to a code of conduct.
By viewing the Store, registering or making a purchase (any of the actions listed here), a contract is created between the Seller and the Buyer in accordance with these GTC.
The Buyer, as a user of the Store, is obliged to accept the terms of these GTC. If the Buyer does not accept any provision of the GTC, he may not use the site or make a purchase in the Store.
The processing of Customers' personal data is governed by the Data Protection Notice, which is available directly in the information box at the bottom of each page or via the following link www.albakomfort.hu/adatkezelesi_tajekoztato.
The technical information required for using the Store, which is not contained in these GTC, is provided by the information available on the Web Store.
The language of the contract is Hungarian.
The Seller's system automatically stores the received orders in electronic form, which the Buyer can later review by logging into his/her own account. The contracting parties agree that the contract concluded in this way does not qualify as a written contract, they are not filed by the Seller, therefore they are not accessible subsequently and are governed by the law of Hungary.
The order is a contractual offer from the buyer, it does not yet create a contract, the contract is established upon acceptance by the merchant - (confirmation at least via e-mail). The confirmation already contains the exact product description and price.
The products on the website, their properties, prices and other characteristics do not constitute an offer to the buyer, they are for informational purposes only.
1. Seller details
2. Registration
3. The purchase process
4. Technical options for correcting data entry errors
5. Offer binding, confirmation
6. Product price, features, packaging
7. Delivery and collection methods
8. Payment methods
9. Right of withdrawal
10. Warranty
11. Warranty
12. Limitation of liability
13. Copyright
14. Data protection
15. Complaints handling
1. Seller details
1.1. The developer and operator of the Albakomfort online web store, as well as the seller of the products sold in the Store:
Company name: CZI-SZA Trading and Service Limited Liability Company
Headquarters: 8000 Székesfehérvár, Kadocsa u. 13.
Registering court: Székesfehérvár Court of Registration
Company registration number: Cg. 07-09-011196
Tax number: 13486776-2-07
EU (community) tax number: HU13486776
Bank account number:
Name and registration number of the authority authorizing the exercise of commercial activity:
Székesfehérvár Municipal Government Mayor's Office.
The hosting service for the online web store is provided by Dotroll Kft.
1.2. Customer service opening hours:
On working days, Monday to Friday: 10:00-18:00, and on Saturdays from 10:00 to 14:00.
Phone: +36-20/222-8620
Email address: info@albakomfort.hu
1.3. Before using the product(s) purchased in the Store for the first time, it is recommended to check the product for its impeccable condition and functionality. Only new products are sold in the Store.
1.4. The Seller is entitled to unilaterally amend these General Terms and Conditions, without prior notice to the Buyers via the Store interface. The amended provisions shall become effective upon the first use of the Store by the Buyer after their entry into force and shall apply to orders placed after the amendment.
1.5. A Buyer who does not agree with the changes to the rules must stop purchasing. The changes do not affect existing contracts (confirmed orders).
1.6. The Seller is also entitled to change the range of products sold, their purchase prices, deadlines, and related services. The change is effective from the date of announcement on the Store's website.
2. Registration
2.1. All parts of the Store's content are available to anyone without registration and valid registration is not a condition for purchase. However, if the Buyer wishes to register in the Store, he must provide the Seller with the following data at a minimum:
- Name
- Working email address
- Password
- Addresses (delivery, billing address)
- Phone number
After registration, the Seller will inform the Buyer by email about the success of the registration.
2.2. The Buyer has the right to cancel his registration at any time by sending a letter to the e-mail address info@albakomfort.hu. After receiving the message, the Seller is obliged to immediately ensure the cancellation of the registration. The Buyer's user data will be removed from the system immediately after deletion, however, this does not affect the preservation of data and documents related to orders already placed, and does not result in the deletion of this data. After removal, it is no longer possible to restore the data!
2.3. The Buyer is solely responsible for keeping the user access data (in particular the password) confidential. If the Buyer becomes aware that an unauthorized third party has gained access to the password provided during registration, he is obliged to change his password immediately, and if it can be assumed that the third party is committing any misuse of the password, he is obliged to simultaneously notify the Seller.
2.4. The Buyer undertakes to update the personal data provided during registration as necessary in order to ensure that they are up-to-date, complete and accurate.
3. The purchase process
3.1. While browsing the Store, you can add individual products to the virtual cart by clicking on the “Cart” function on the page of the selected products you wish to purchase. After selecting the products, you can start the actual ordering process by clicking on the “Cashier” button, and then submit the order by filling out the order form. Before making your first purchase in the Store, you must register, and in the case of subsequent orders, you must log in to the already created registration account. Registration makes it easier to make future purchases and use various discounts (coupons, loyalty points).
3.2. Orders can only be placed in the Store electronically. The Seller can only accept and fulfill the order if the Buyer completely fills in the fields on the registration and purchase pages. The Seller is not responsible for any damages resulting from failure to do so or for technical problems that arise during the process. Shipping or other additional costs arising from incorrect or insufficiently detailed address or other data or information shall be borne by the Buyer.
3.3. It is particularly important to provide accurate telephone contact information, as the Seller will coordinate by telephone prior to each delivery. If contact information is incomplete, the Seller will not fulfill the order.
4. Technical options for correcting data entry errors
4.1. It is possible to correct data entry errors before pressing the "Confirm Order" button. To go back, use the 'Back' button. The data and login password provided during registration can be changed at any time after logging in in the 'Customer Data' menu item. The contents of the "Cart" can be checked, changed, or even deleted at any time. If a data entry error is detected after sending the order, this must be reported immediately to the email address info@albakomfort.hu.
5. Offer binding, confirmation
5.1. The Seller shall confirm the receipt of the offer sent by the Buyer to the Buyer by means of an automatic confirmation e-mail no later than 48 hours after the receipt of the offer, which confirmation e-mail shall contain the data provided by the Buyer during the purchase or registration (billing and shipping information), the order identifier, the order date, the list of elements belonging to the ordered product, the quantity, the price of the product, shipping costs and the total amount to be paid. If the Buyer has already sent his order to the Seller and notices an error in the data included in the confirmation e-mail, he must notify the Seller within 1 day in order to avoid the fulfillment of unwanted orders.
5.2. The Buyer is exempt from the binding offer if he does not receive a confirmation email from the Seller regarding his submitted order within 48 hours.
5.3. The confirmation e-mail from the Seller constitutes acceptance of the offer made by the Buyer, which creates a valid contract between the Seller and the Buyer.
5.4. If the Buyer has already sent their order to the Seller and notices an error in the data in the confirmation email, they must notify the Seller within 1 day in order to avoid the fulfillment of unwanted orders.
5.5. The order is considered an electronically concluded contract, which is governed by the provisions of Act CVIII of 2001 on electronic commerce services and certain issues of information society services. The contract is subject to Government Decree 45/2014 (II.26.) on detailed rules for contracts between consumers and businesses, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
6. Product price, features, packaging
6.1. The price indicated next to the products is always the gross price plus VAT. Product images and stock information on the Store's interface are for informational purposes only and may differ from reality. Due to rapid changes in stock, it is possible that some products may be listed as "in stock" even though they are actually not in stock. The Seller does not assume responsibility for such errors and will inform the Buyer after recognizing the error.
6.2. The Seller always delivers the ordered products in a normal box, which does not indicate the contents of the package either in its appearance or in the sender's designation. The Seller treats the Buyer's data confidentially, so neither the fact of the order nor the Buyer's data is disclosed to anyone other than the Buyer, nor is it passed on to any other person or company (except for courier companies). (for more information, see Data Management)
7. Delivery and collection methods
7.1. Delivery
The Seller can usually fulfill orders within 1-2 business days, if the given product is in stock. The Seller strives to meet the delivery deadline, but does not assume responsibility if the above usual delivery time cannot be met.
In the event of any delay, the Seller will always notify the Buyer and inform them of the exact time of order fulfillment.
In all cases, please provide an address for the delivery address (e.g. work address) where you are continuously present between 8 am and 6 pm on working days and can receive the product!
In the event of delivery or personal collection, the Buyer is obliged to check the integrity of the package and the number of products at the time of collection, and to sign the receipt if everything is in order with the product. If the packaging or the product is damaged, the Buyer must request a report on the defect on site. The Buyer may only accept products with damaged packaging at his own risk.
The Seller is unable to accept a subsequent complaint regarding quantity and quality without a protocol. By signing the receipt, the Buyer acknowledges that the package received complies with the order, both externally and in terms of its content (the contents of the package are not incomplete, the packaging or the product are not damaged).
If the delivery of the package is unsuccessful, the carrier will leave a notification of this fact and will then make a maximum of two more attempts to deliver the package. Delivery takes place on working days between 8 am and 6 pm. The Customer is obliged to provide a delivery address where he/she is available during the above time interval.
7.2. Shipping methods
The following companies carry out the delivery:
MPL (Hungarian Post Logistics)
Shipping information: 06/40/46-46-46
Shipping fee: 1,190 HUF for orders between 0 and 2,999 HUF, 890 HUF for orders between 3,000 and 11,999 HUF, nationwide.
For orders over 60,000 HUF gross (excluding shipping costs), shipping is FREE!
Collection at Pick Pack Point locations
0-2,999 HUF 990 HUF, 3,000-11,999 HUF 890 HUF, for the entire country. For orders over 60,000 HUF gross (excluding shipping costs) FREE! You can find information about Pick Pack Pont delivery and a list of pick-up locations on this page! For orders over 60,000 HUF gross (excluding shipping costs), shipping is FREE!
Personal collection
At the Customer's option, it is also possible to personally pick up the products purchased in the Store. The place of personal pick-up is: the Seller's customer service and pick-up point at 8000, Székesfehérvár, Kadocsa u. 13. Personal pick-up is possible during opening hours: On working days, Monday to Friday: between 9:00 and 17:00, Saturday: between 9:00 and 12:00. The integrity of the package and packaging must also be checked by the Customer in the event of personal pick-up.
8. Payment methods
Payment by cash on delivery
You can pay the delivery courier for the goods in cash.
Payment by bank transfer
In the case of advance payment, the condition for delivery is that the order value is credited to our bank account.
Baryon
Barion is an electronic payment processing service that allows you to conveniently and securely pay with a bank card or pre-loaded balance.
Learn more >>
Example: “Online bank card payments are made through the Barion system. Bank card data is not sent to the merchant. The service provider, Barion Payment Zrt., is an institution under the supervision of the Hungarian National Bank, its license number: H-EN-I-1064/2013.”
Paypal
PayPal is an online money transfer system that allows you to send and receive money without a credit card or bank account.
9. Right of withdrawal
The provisions of this section apply exclusively to natural persons acting outside their trade, profession or business activity who purchase, order, receive, use or make use of goods, as well as to recipients of commercial communications and offers related to the goods (hereinafter referred to as "Consumer").
In the event of a contract for the sale of a product, the consumer is entitled to:
a) the product,
b) when providing multiple products, the last product provided,
c) in the case of a product consisting of several lots or pieces, the last lot or piece supplied,
d) if the product is to be delivered regularly within a specified period, withdraw from the contract without giving any reason within thirty (30) days from the date of receipt of the first service by the Consumer or a third party designated by the Consumer other than the carrier.
The Seller's legal obligation is 14 calendar days, however, in derogation of this, the Seller provides the Consumer with a 30 calendar day right of withdrawal to exercise his right of withdrawal.
The consumer has the right to exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
9.1. Procedure for exercising the right of withdrawal
If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (for example, by post, fax or electronic mail) to the Seller using the contact details indicated in point 1 of these GTC. For this purpose, the Consumer may also use the sample withdrawal statement available at the following link www.albakomfort.hu/download/vissza.pdf. The Consumer exercises his right of withdrawal within the deadline if he sends his withdrawal statement to the Seller before the expiry of the deadline specified above.
The Consumer is responsible for proving that he/she exercised his/her right of withdrawal in accordance with the provisions set out in point 10.
In both cases, the Seller will immediately confirm receipt of the Consumer's withdrawal statement by e-mail.
In the case of a written withdrawal, it shall be deemed to have been made within the deadline if the Consumer sends his/her declaration to the Seller within 30 calendar days (even on the 30th calendar day). In the case of notification by post, the date of posting shall be taken into account, and in the case of notification by e-mail or fax, the Seller shall take into account the time of sending the e-mail or fax for the purpose of calculating the deadline. The Consumer shall send his/her letter by registered mail so that the date of posting can be credibly proven.
In the event of withdrawal, the Consumer is obliged to return the ordered product to the Seller's address indicated in point 1 without undue delay, but no later than 30 days from the date of notification of his/her withdrawal. The deadline is deemed to have been met if the Consumer sends the product (posts it or hands it over to the courier he/she ordered) before the expiry of the 30-day deadline.
The cost of returning the product to the Seller's address is borne by the Consumer. The Seller is not able to accept the package returned by cash on delivery. Apart from the cost of returning the product, the Consumer is not charged any other costs in connection with the withdrawal.
If the Consumer withdraws from the contract, the Seller shall reimburse all payments made by the Consumer, including the costs of transport (delivery), without undue delay and in any event not later than 14 days from the date on which the Consumer received his/her notification of withdrawal, with the exception of any additional costs incurred as a result of the Consumer choosing a method of transport other than the cheapest standard method of transport offered by the Seller. The Seller shall be entitled to withhold the reimbursement until the Consumer has received the product back or until the Consumer has provided credible evidence that he/she has sent it back, whichever is the earlier.
During the refund, the Seller will use the same payment method as the one used in the original transaction, unless the Consumer expressly consents to the use of another payment method; the Consumer will not incur any additional costs as a result of using this refund method.
The Consumer can only be held liable for any depreciation in the product if it has occurred due to use exceeding that necessary to establish the nature, properties and functioning of the product.
If you have any questions regarding the exercise of your right of withdrawal, please contact our customer service for further information using the contact details provided at the beginning of the GTC.
10. Warranty
10.1. Warranty of accessories
The Buyer may assert a warranty claim against the Seller in the event of defective performance by the Seller. In the case of a consumer contract, the Buyer may assert his warranty claims within a limitation period of 2 years from the date of receipt, for product defects that already existed at the time of delivery of the product. The Buyer may no longer assert his warranty rights beyond the two-year limitation period.
In the case of a contract concluded with a non-consumer, the entitled party may assert their warranty claims within a limitation period of 1 year from the date of receipt.
The Buyer may – at his/her option – request repair or replacement, unless the fulfillment of the claim chosen by the Buyer is impossible or would entail disproportionate additional costs for the Seller compared to the fulfillment of his/her other claim. If the Buyer did not or could not request repair or replacement, he/she may request a proportionate reduction in the consideration or the Buyer may repair the defect at the Seller’s expense or have it repaired by someone else or – in the last resort – may withdraw from the contract. There is no right to withdraw from the contract due to an insignificant defect.
The Buyer may switch from the chosen warranty right to another, but must bear the cost of the switch, unless it was justified or the Seller gave a reason for it.
The Buyer is obliged to notify the Seller of the defect immediately after its discovery, but no later than within two months of the discovery of the defect.
The Buyer may assert his warranty claim directly against the Seller.
Within six months of the performance of the contract, there is no other condition for asserting a warranty claim other than notification of the defect, if the Buyer proves that he purchased the product from the Seller (by presenting an invoice or a copy of the invoice). In such a case, the Seller is only exempt from the warranty if he rebuts this presumption, i.e. proves that the defect in the product arose after it was handed over to the Buyer.
If the Seller can prove that the defect was caused by a reason attributable to the Buyer, it is not obliged to grant the Buyer's warranty claim. However, after six months from the date of performance, the Buyer is obliged to prove that the defect recognized by the Buyer already existed at the time of performance.
If the Customer asserts his warranty claim regarding a part of the product that can be separated from the indicated defect, the warranty claim for other parts of the product is not considered to be asserted.
10.2. Product warranty
In the event of a defect in the product (movable property), the buyer, who is a consumer, may, at his/her choice, assert the right specified in Section 11.1 or a product warranty claim.
However, the Consumer is not entitled to assert a warranty claim and a product warranty claim simultaneously and in parallel for the same defect. However, in the event of a successful claim under a product warranty, the Buyer may assert a warranty claim against the manufacturer for the replaced product or repaired part.
As a product warranty claim, the Consumer can only request the repair or replacement of the defective product, i.e. there is no possibility of monetary remedy, price reduction or withdrawal, since no contractual relationship has been established between the manufacturer and the consumer, there is no contract. In the event of a product warranty claim, the Consumer must prove the defect of the product.
A product is considered defective if it does not meet the quality requirements in force at the time of its release or if it does not have the properties specified in the description given by the manufacturer. The Consumer may assert his product warranty claim within two years from the date of release of the product by the manufacturer. After this deadline, he loses this right.
The Consumer is obliged to notify the manufacturer of the defect without delay after discovering it. A defect notified within two months of discovering the defect shall be deemed to have been notified without delay. The Consumer is liable for any damage resulting from the delay in notification.
The Consumer may exercise his product warranty claim against the manufacturer or distributor of the movable property (Seller).
According to the Civil Code, both the manufacturer and distributor of the product are considered manufacturers.
The manufacturer, distributor (Seller) is only exempt from its product warranty obligation if it can prove that: - the product was not manufactured or placed on the market as part of its business activities, or - the defect was not recognizable at the time of placing on the market according to the state of science and technology, or - the defect in the product results from the application of a law or mandatory official regulation.
The manufacturer, distributor (Seller) only needs to prove one reason to be exempted.
11. Warranty
Government Decree 151/2003. (IX. 22.) on the mandatory warranty for certain durable consumer goods contains provisions regarding the mandatory warranty for certain durable consumer goods. The (subject matter) scope of the decree applies only to products sold under new consumer contracts concluded in the territory of Hungary and listed in the annex to the decree.
However, the Seller does not sell any product that would fall under the scope of Government Decree 151/2003. (IX. 22.) on the mandatory warranty for certain durable consumer goods, but despite this, the Seller undertakes a 1-year voluntary warranty (“guarantee”) for products with an electric motor purchased in the Store. The warranty does not affect the Buyer's warranty rights.
The warranty period begins on the date of delivery of the product to the Consumer, or if the installation is carried out by the Seller or its agent, on the date of installation. The Seller validates the warranty card attached to the product when the Consumer takes delivery of the product.
The defect is not covered by the warranty if its cause occurred after the product was delivered to the Consumer, for example, if the defect:
- improper installation (except if the installation was carried out by the Seller or its agent, or if the improper installation is due to an error in the user manual)
- improper use, disregard of the instructions for use and handling,
- improper storage, improper handling, damage,
- caused by natural disaster, natural disaster.
In the event of a defect covered by the warranty, the Consumer:
- primarily – at his/her choice – may demand repair or replacement, unless the fulfillment of the chosen warranty claim is impossible or if it would result in disproportionate additional costs for the Seller compared to the fulfillment of the other warranty claim, taking into account the value of the product in perfect condition, the severity of the breach of contract and the harm caused to the Consumer by fulfilling the warranty claim. - if the Seller has not undertaken to repair or replace, is unable to fulfill this obligation within the appropriate deadline, while protecting the interests of the Consumer, or if the Consumer's interest in repair or replacement has ceased, the Consumer – at his/her choice – may demand a proportional reduction of the purchase price, may repair the defect himself/herself or have it repaired by someone else at the Seller's expense, or may withdraw from the contract.
There is no right to cancel due to a minor error.
The repair or replacement must be carried out within a reasonable time, taking into account the characteristics of the product and its intended purpose by the Consumer, and in a manner that protects the interests of the Consumer. The Seller must strive to carry out the repair or replacement within a maximum of fifteen days.
During repair, only new parts may be installed in the product.
The warranty period does not include the part of the repair period during which the Consumer cannot use the product as intended. In the event of replacement (repair) of the product or part of the product, the warranty period starts anew for the replaced (repaired) product (part of the product) and for the defect arising as a result of the repair.
The costs related to the fulfillment of the warranty obligation are borne by the Seller.
However, the Consumer is not entitled to assert a warranty claim and a warranty claim, or a product warranty claim and a warranty claim, simultaneously and in parallel, for the same defect. Notwithstanding these limitations, the Consumer is entitled to the rights arising from the warranty regardless of the rights specified in points 9.1 and 9.2.
11.1 Warranty and guarantee enforcement
The Buyer may submit a warranty or guarantee claim regarding the purchased products in person at the Seller's address, by e-mail or by telephone:
- Name: CZI-SZA Ltd.
- Address: 8000 Székesfehérvár, Kadocsa u. 13.
- Email address: info@albakomfort.hu
If the product marked as defective does not have the defect, and no other defect is detected during the inspection, the Seller is not liable for the warranty, the product will not be replaced, and the purchase price will not be refunded. However, the Buyer is entitled to receive the product in person or request its re-delivery at his own expense.
12. Limitation of liability
Purchasing in the Store assumes that the Customer is aware of and accepts the possibilities and limitations of the Internet, with particular regard to technical performance and possible errors.
The Seller is not responsible in any way for the following points, for whatever reason:
- Non-arrival or accidental change of any data sent and/or received over the Internet.
- Any malfunction in the Internet network that prevents the Store from operating smoothly and making purchases.
- Any malfunction in any receiving device on the communication lines.
- Any letter sent in unregistered or return receipt form - regardless of whether it was received in paper or electronic form - but especially the loss of any data.
- Malfunctioning of any software.
- Consequences of any program error, extraordinary event or technical failure.
The Seller is not liable on any basis for any direct or indirect damage resulting from joining the Store or viewing the Store.
The Buyer is liable for any damages resulting from the provision of another person's personal data or its publication in the Store. In such cases, the Seller will provide all assistance to the relevant authorities in order to establish the identity of the infringing person.
The public communication channels (writing product reviews) that are part of the Web Store may be used by each Customer at their own risk. The Web Store is not automatically moderated, however, if a notification or report regarding illegal or infringing content is received, or if it comes to the attention of the Seller in any other way, the Seller is entitled to temporarily or permanently remove any content or part thereof without justification. In the event of repeated or serious infringement, the Seller is entitled to permanently exclude the Customer from using the site, including deleting their registration.
13. Copyright
The copyright of all content (text (article, product description, information, these GTC, etc.), illustrations, images, other information or data) on the Store's interface belongs to the Seller without spatial and temporal limitations. It is particularly prohibited to use content downloaded from the Store for purposes other than purchasing from the Store, to modify it, to copy it, etc.
In the event of a violation of the Seller's copyright and other rights or a breach of this agreement, the Seller shall immediately initiate legal proceedings against the infringer. By using the Store, the Buyer accepts that copying the content of the Store or using it for purposes other than those specified herein constitutes an infringement (a breach of these GTC) even if it is not protected by copyright. In the event of any such infringement, the Buyer accepts that the Seller shall be obliged to pay a penalty of at least HUF 50,000 to the Store operator, even without separate proof of damage.
The Seller reserves the right to initiate proceedings before courts or authorities against any person who commits or attempts to commit an infringement of law through the use of the Store (including purchases). The Store shall not be held liable for any infringement of law committed by a third party to the detriment of any user or Buyer.
In the event of any violation of law relating to the use of the site or the site, or any harm to the Seller's interests, the Seller is entitled to suspend the Buyer's registration with immediate effect, delete their personal and other data and their registration. The data may continue to be processed for the purposes of proceedings related to the violation of law or harm to interests. The Seller is not obliged to notify the Buyer of the above steps.
The Internet link to the Store may be placed freely. However, the Seller has the right to request its removal without giving any reason.
Displaying the Store or any part of it on another domain, for example as a framed (iframe) application - as part of your own pages - is only possible with prior written permission.
The website on which the link to the Store is placed must not give the impression that the Seller recommends or supports the use or purchase of the service or product sold or offered on that site.
The linking website may not contain false information about the legal relationship between the Seller and the linking website and about the Store. The Store will take action against any link that harms the reputation and interests of the Seller and the Store.
Some of the Store's services place a unique identifier, a so-called cookie, on the user's computer. Cookies serve exclusively to facilitate the "authentication" of users; the operator does not use them for any other purpose. The user's prohibition of receiving cookies does not prevent the use of the Store's services.
14. Data protection
Information on data processing in the Store is available at this link.
15. Complaints handling
The address, telephone number, and mailing address that can be used to report complaints and maintain contact are the same as the Store's Customer Service address specified in point 1.
The Customer may report their complaint verbally or in writing to Customer Service.
The Seller shall immediately investigate the oral complaint and remedy it if necessary. If the Buyer does not agree with the handling of the complaint, the Seller shall immediately record the complaint and its position on it and shall provide a copy thereof to the Buyer. If an immediate investigation of the complaint is not possible, the Seller shall immediately record the complaint and shall provide a copy thereof to the Buyer, and otherwise proceed in accordance with the rules applicable to written complaints.
In the event of a verbal complaint made over the telephone or using other electronic communication services, the Seller shall send the Buyer a copy of the minutes at the latest together with the substantive response.
In all other cases, the Seller shall act in accordance with the rules applicable to written complaints. The Seller shall assign a unique identifier to a complaint recorded by telephone or other means of communication, which will simplify the retrieval of the complaint in the future. The Seller shall respond to the complaint received in writing within 30 days. The measure shall be sent by post within the meaning of this contract. In the event of rejection of the complaint, the Seller shall inform the Buyer of the reason for the rejection.
15.1. Other legal remedies
If a potential consumer dispute between the Seller and the Buyer is not resolved during negotiations with the Seller, what legal remedies are open to the Buyer:
Filing a complaint with the consumer protection authority, - Initiating a procedure with the Conciliation Board:
The seat of the Budapest Conciliation Board is:
1016 Budapest, Krisztina krt. 99. 3rd floor. 310.
Mailing address: 1253 Budapest, P.O. Box: 10.
E-mail address: bekelteto.testulet@bkik.hu
Fax: 06 (1) 488 21 86
Phone: 06 (1) 488 21 31
Initiation of legal proceedings
For the purposes of the rules applicable to the Conciliation Board, a consumer is also a civil society organization, church, condominium, housing cooperative, micro, small and medium-sized enterprise under a separate law that buys, orders, receives, uses, or makes use of goods, or is the recipient of commercial communication or offers related to the goods.